Privacy Policy

Who operates PartPair

PartPair operates the app. For privacy questions or requests, email [email protected]or write to 1204 Washington St, New Castle, DE 19720, United States.

Information we handle

• Shop and account information. Shopify supplies the shop identity and app authentication information. PartPair stores app sessions, including access credentials and, when Shopify supplies them, account identifiers, name, email, locale, and related session fields.
• Fitment imports. Merchants upload CSV files containing fitment information. PartPair processes a file to show a preview and, when the merchant saves an import, stores its filename, checksum, column names and mapping, source name, version and notes, import counts, and mapped rows. Mapped fields include model, SKU, fitment status, and optional brand and series. The original CSV file is not stored as an uploaded file. Previewed values from unmapped columns are returned to the merchant during that request.
• Shopify catalog and review information. To match fitment rows, PartPair reads product and variant data from Shopify, including SKUs and selected identifiers, handles, and titles. It stores match candidates, selected product and variant details, review decisions, reviewer Shopify user IDs where available, and published fitment versions.
• Scheduled sources. When a merchant configures synchronization, PartPair stores the public CSV URL, approved host, column mapping, schedule, execution status and resulting draft reference. Downloads create review drafts and do not automatically approve or publish fitment records. Uninstalling pauses schedules; the shop deletion handler removes their saved configuration.
• Pricing status. When app pricing is enabled, PartPair checks Shopify for an active subscription to control app access. Subscription details may be held briefly in server memory; they are not stored in PartPair's application database.
• Storefront fitment checks and demand reports. The checker receives an entered model and the storefront product, variant and SKU to return a fitment result. For demand reporting, PartPair stores daily totals by normalized equipment model and result status for the merchant. It does not store individual query events, shopper identifiers, IP addresses or contact details in this reporting table. Do not enter names, contact details or device serial numbers into the model field. Reports cover the last 90 days. Older totals are excluded from reports and are removed when further demand is recorded; they may remain stored while a shop is inactive.

PartPair does not request access to Shopify customer or order records. Merchants should keep unrelated personal information out of fitment CSVs and source notes.

How we use information

We use this information to authenticate shops, provide the import and review workflow, match products, publish fitment results, answer storefront fitment checks, determine access to subscribed features, and respond to support and privacy requests.

Service providers

Shopify provides the store platform, app authentication, product API, storefront app proxy, and app pricing. PartPair runs on DigitalOcean App Platform and uses a DigitalOcean PostgreSQL database. Information needed to provide the app is processed through these services.

Retention and deletion

PartPair keeps saved shop and fitment records while they are needed to provide the app. Uninstalling the app removes its Shopify sessions; it does not itself remove saved imports and published fitment data. PartPair's Shopify shop deletion handler removes shop sessions, sources, imports, published fitment records, and demand aggregates when a shop deletion request is received and processed.

Merchants can request access to or deletion of their shop's stored information by emailing us. We will review the request and any information needed to identify the shop.

Changes and contact

We may update this policy as PartPair changes. The current version and its effective date will be available on this page. Contact [email protected]for privacy questions or requests.